Returns
The right of withdrawal applies only to consumers and not to entrepreneurs. If you are an entrepreneur and wish to return your order, please contact us to be informed about the conditions.
As a consumer, you have the right to withdraw from the contract within a period of 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the goods.
To exercise the right of withdrawal, you must inform us (Transoplast bv, Ulenpasweg 2, NL-7041 GB ‘s-Heerenberg, webshop@transoplast.nl, phone: +31(0)314-664400) of your decision to withdraw from the contract by means of an unequivocal statement (e.g., in writing by post or email). To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from the entire contract, you will receive all payments you have made up to that point, including delivery costs (except for any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without undue delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract.
If you only withdraw from part of the contract, you will only receive the payments for that part of the contract from us, excluding the delivery costs.
We will refund you using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any case, we will not charge you any fees for a refund.
We may withhold the refund until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. You are on time if you return the goods before the period of 14 days has expired.
The direct costs of the return are at your expense.
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics, and functioning of the goods.
Items you cannot return
Excluded from the right of withdrawal is a consumer purchase that concerns the delivery of products with customer-specific adjustments, such as customization and printing. Sealed products, where the seal is broken, are also non-returnable.
Warranty
For online orders, a legal warranty applies. You are entitled to receive a good product that meets the agreement and the specified specifications. If the product breaks within 6 months of normal use, you are entitled to free repair or replacement. If you notice the defect 6 months after receipt, you must be able to prove that the product has been used in a normal way.
Return Form
(Complete this form only if you want to withdraw from the agreement)
To: Transoplast bv
Ulenpasweg 2
7041 GB ‘s-Heerenberg
webshop@hulkenberg.nl
I/We (*) hereby inform you that I/we (*) withdraw/withdrawn (*) from our agreement regarding the sale of the following goods/delivery of the following goods (*).
Ordered on (*)/Received on (*)
Name/Names of consumer(s)
Address of consumer(s)
Signature of consumer(s)
[only if this form is submitted on paper]
Date
(*) Delete as appropriate